Customer Service Operations – Process & Tools Intern

About Arturia

Arturia empowers musicians worldwide to explore, create, and perform through innovative software and hardware instruments. Since 1999, we've been at the forefront of modern music production, from our acclaimed analog synth emulations to cutting-edge performance tools.

Our team of 180+ passionate individuals spans France, the USA, the UK, Mexico, and Hong Kong. We're united by a shared dedication to sonic excellence, product quality, and creative technology. At Arturia, we foster a culture of craftsmanship, curiosity, and collaboration, and we celebrate the music we create together.

Your mission during this internship: Help structure the engine behind Customer Support.

During this internship, you will help make our Customer Service operations clear, structured, and scalable.

You will work closely with the Customer Service Manager and collaborate with technical support, repair operations, AI, logistics, and sales teams.

This is not just a documentation internship. You will help us understand how our systems really work, transform complex workflows into clear frameworks, and contribute to improving how we operate at scale.

Our Customer Service ecosystem includes:

• Sales & Registration Support

• Technical Support (Level 1 & Level 2)

• Aftersales & Repair Operations

• Spare Parts & Logistics

• Documentation & Knowledge Base

• AI-driven support tools

Your Responsibilities

1. Map Real-World Processes

You will observe and document how our operations actually function:

• Analyze how customer tickets are handled across Sales, Technical Support, and Aftersales

• Understand repair workflows and spare parts management

• Document escalation paths, decision logic, and prioritization rules

• Transform informal or tribal knowledge into structured Standard Operating Procedures (SOPs)

2. Document Our Tools Ecosystem

You will explore and document the tools that power our support operations, including:

• Zendesk (ticketing workflows, macros, triggers, prioritization)

• Odoo (spare parts and operations management)

• GTL (stock validation)

• SupportSync

• AI-powered support and feedback tools

Your goal will be to make these systems clear, well documented and scalable.

3. Structure and Improve Operations

You will help bring clarity and structure to our internal processes:

• Create visual process maps (flowcharts, diagrams, decision trees)

• Build and organize internal documentation repositories

• Identify gaps, inefficiencies, or inconsistencies

• Propose improvements and simplifications

We value initiative. You won’t just execute tasks — you’ll help improve how we work.

We are looking for someone who is:

• Curious and eager to understand how systems work

• Structured, organized, and detail-oriented

• Comfortable analyzing processes and workflows

• Autonomous and proactive

• Strong in written communication (English required)

Bonus points if you have:

• Interest in operations, customer support, or process optimization

• Experience with documentation tools, flowcharts, or process mapping

• Interest in technology, music, or creative tools

What You’ll Gain

• Hands-on experience in Customer Service operations within a global tech company

• Direct exposure to cross-functional teams (support, logistics, engineering, AI)

• Real impact on how our operations scale and improve

• Experience with industry tools such as Zendesk and Odoo

• Strong operational and process design skills